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Mike Faith

Mike Faith is a serial entrepreneur and is founder and CEO of Headsets.com, Inc. Headsets.com has made three appearances on the Inc 500 fastest growing companies list, and was voted as one of the best places to work in the Bay Area for two years in a row. Mike also started a not for profit, www.reservedinners.com, which holds dinners for celebrities with 100% of the proceeds going to charities, recent guests of honor have included Sir Richard Branson and General John Abizaid. Mike lives in the San Francisco Bay Area, is married with two children, and is a vegan.

Do You Make These 3 Customer Service Mistakes?

Focusing on Customer Service is something a lot of companies say they do, but just because you say you focus on it doesn’t mean your customers will believe you. A customer can tell when you’re simply blowing smoke, so these are three important things you should consider: 1. Don’t hide behind some list of guarantees. We learned this over a few years. We even had something we called the “7…

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